World Business and Finance

The NobleOak sales team has just been crowned the number 1 sales contact centre in Australia by GRIST Consulting. They are ranked number 1 out of 34 Australian contact centres across six different industries, including banking, energy and health and life insurance.

Anthony Brown, CEO of NobleOak, commented, “We are absolutely delighted to receive this prestigious title of being the best sales contact centre nationally. It validates our approach on how we engage with customers and our core value of always putting customers first in everything we do.”

Winning this award has been a journey for NobleOak. After placing 2^nd in 2020 (and with COVID-19 preventing the awards taking place in 2021) NobleOak increased the focus on the key behaviours that matter most to customers to take out this prestigious title.

Mr Brown continued, “What is most rewarding is that not only was our sales contact centre nominated as

Life insurance isn’t the cheapest thing in the world. However, cost is a key reason some people refrain from getting it despite how useful it can be.

What’s more, certain types of life insurance can seem even costlier than their actual value. That’s why it can be discouraging to think that you’re overpaying for a service that’s already considered expensive.

In NobleOak’s 2022 Whitepaper, research respondents confirmed that ‘not seeing the value in their policy’ was one of the main reasons they didn’t renew their cover. Another reason was that people didn’t know if they had the right type or amount of cover. Unfortunately, this is something that happens quite often. And it has to do with how well you’re able to compare available offers. Because without thoroughly analysing them, you’re more than likely to overpay for the kind of insurance you actually need.

Presumably, overpaying for life insurance

It would be no surprise to anyone that young people born into the digital age are more advanced with online technology compared to older people who grew up in the non-digital, pre-internet age.

However, when it comes to looking for information on life insurance and buying it online things are beginning to change.

According to NobleOak’s 2022 Whitepaper research conducted in 2022 the internet is the most used source for finding information generally as well as for getting comparisons and checking customer reviews. And even more so for taking out life insurance cover direct.

Buying insurance via websites is the dominant option

What may surprise you is that in the 2017 NobleOak survey just 20% of people bought through a website. Fast forward to the 2022 Whitepaper survey and we see quite a different picture. Now 48% of respondents indicated a preference for buying their insurance through websites.  The survey

Heritage Bank members can now consider fully underwritten life insurance thanks to a new partnership with Australia’s most awarded direct life insurer for the past three years running^, NobleOak Life.

The partnership will help Heritage members access information about life insurance options available to consider to protect the financial security of their families and loved ones.

The NobleOak life insurance product will initially be available from NobleOak by referral via Heritage’s online channels, and then later this year information will also be available in-branch also via a referral model. Heritage Bank customers will be able to access a two month free^^ launch offer if they take out cover before 30 September 2022.

NobleOak CEO Anthony Brown, said the arrangement brought together two brands who prided themselves on putting the needs of their customers first.

“NobleOak Life puts customers at the heart of everything we do and we are delighted to

NobleOak continues to consolidate its position as a leading provider of high quality and outstanding value Life Insurance products by winning both Finder’s ‘Best Life Insurer’ award for the fourth year in a row and the Best ‘Income Protection Insurer’ award for the third year running.

The Finder Awards recognise the market’s most competitive offerings across credit cards, home loans, savings accounts, personal loans, insurance, phone plans, internet plans, superannuation and share trading.

Anthony Brown, CEO of NobleOak said, “Winning both Finder awards including the best Life Insurer award for the fourth-year running is testament to our great products. Finder provides an independent assessment of the quality and value of various life insurance products in the market before deciding on the award winner.”

“We strive to do the best for our customers, ensuring that they have access to quality cover at an affordable price without compromising on the level of